National Credit Management

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Collection Services

NCM’s Financial Counselor training emphasizes straightforward negotiating skills, and most importantly, courtesy. They are trained in the art of Active Listening. At NCM the Financial Counselor is trained to be part of the solution, not part of the problem.

NCM Founder Bernard Fagin served as President of the Missouri Collector’s Association and lobbied in Washington D.C. for changes in the collection industry during the creation of the Fair Debt Collection Practices Act (FDCPA), helping to set industry standards that are still in place today. It is through these standards that NCM Financial Counselors operate.

NCM consulted with an industrial psychologist early on and realized that borrowers do not like to be called by “bill collectors”. It was through this collaboration that NCM developed a kinder, more interactive approach. Thus the NCM Financial Counselor was created

Cohort Reduction Program

In order to assist schools in bringing defaulted borrowers into current status, NCM has established a team of highly qualified financial counselors.
Processing Procedures
  • COHORT accounts are segregated into a separate identifying client number.
  • Accounts are run through National Student Clearing House to determine in school deferment eligibility.
  • National Change of Address (NCOA) is utilized to seek new address.
  • Unique intranet skip tracing web page. This is an effective internal site that allows access to the top skip tracing websites including Accurint.
  • On-line credit reports automatically attach to accounts when they have been processed.
Our Techniques
  • Payment in full via consolidation or open lines of credit.
  • Monthly payment arrangements (obtaining 6 monthly payments with a new repayment agreement).
  • Rehabilitation
  • Weekly Review of all Cohort accounts

Skip Trace

Skip Tracing is a vital function of the collection process that involves patience, tenacity, tact and above all, NCM expertise. ​NCM Financial Counselors use several nationwide databases to obtain as much information on the borrower as possible.

All accounts, regardless of balance, are sent through the National Change of Address Database (NCOA) when the first letter is generated. NCOA is the United States Post Office database that maintains all address changes. If a new address is located, the account is updated in our system with the new information.

The credit bureau report is an invaluable tool for locating the borrower as well as determining the borrower’s employment, financial obligations and ability to pay. For Perkins/NDSL accounts, a review of the credit bureau report provides educational loan information as well as location information.